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Consulting
CX MATURITY ASSESSMENT & BUSINESS PLAN
CX excellence takes time. We use a globally benchmarked framework to assess where you are and develop a robust plan for getting to the next level.
4 STEPS TO CX TRANSFORMATION
An end to end solution for transforming to customer experience with active support your teams.
JOURNEY TO INSIGHT TO GROWTH (JIG)
“JIG” turns customer journey mapping into actionable insights and an operational growth plan for your organisation
STRUCTURING FOR CX SUCCESS
Designing your organisation to be customer centric. This covers organisational design, capabilities and creating a CX culture.
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Capability
CX FOR SUCCESS
A 1 day training program which covers the 7 steps to successfully driving customer experience, covering principles, key tools, and how to create a CX action plan.
CX FOR C-SUITE
A 1 day program which brings together the critical pieces that are demanded of C-Suite in delivering better CX & business growth.
CLIENT EXPERIENCE (B2B FOCUS)
A program designed for understanding your client’s world: their needs, pressures and challenges - so you can provide valuable solutions they want to buy
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