rowenamillwardSep 12, 20194 min readIs your CX firing from the frontline? Frontline staff are the face of your brand, service and customer experience. They are the people who make the customer experience either...
John ChattertonSep 10, 20193 min read5 key takeaways from the Universities Australia conference last weekWhile attending conferences takes a lot of time, they can be a useful way to inspire us to try new approaches to solve established...
rowenamillwardSep 6, 20194 min readIs your CX "Crap On Purpose?"There are some brands that are positioned as "value brands". These brands serve an important purpose, where the consumer is looking for...