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rowenamillward
Sep 24, 20194 min read
So Sorry (#not sorry)
I have 2 beautiful daughters - Charley aged 13, and Roxy aged 10. On any given day, they will love each other, and then just as quickly...
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rowenamillward
Sep 6, 20194 min read
Is your CX "Crap On Purpose?"
There are some brands that are positioned as "value brands". These brands serve an important purpose, where the consumer is looking for...
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Rowena Millward
Aug 1, 20193 min read
My customer experience experiment....
All of us are busy, and interact literally with hundreds of brands everyday - whether we consciously recognise it or not. As a marketer,...
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